4-Step Process to Resolve Conflict Quickly

Learn to reduce friction, be heard, & find an agreeable outcome in 4 easy steps.


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Beyond a topical fix – TRUST as the focal point

With the velocity that technology is evolving, businesses are continually needing to recreate themselves to stay relevant. As companies channel their resources to keep up and compete for the brightest minds, they are also dedicating resources to their employees’ well-being.

Stop saying “but” and build rapport

Stop and think about why we might feel compelled to use “but.” We like to be right. Neuroscience tells us we can even become addicted to being right (Gotta love that dopamine hit). Our desire to be right can oftentimes interfere with our virtuous aspirations of innovating, connecting, and inspiring others.

Resources and Inspiration

Amy’s Resources and Inspirations

What moves me, calls me to action and serves as the source of my inspiration you ask?  This!!

Increase your Conversational Intelligence, August 5th, 10-4pm at Stanford Continuing Education

If you’ve been curious about C-IQ and would like to learn how to improve the quality of your communication and relationships, join me for a full day of learning and experiential exercises and plan to leave with an entirely new understanding of the interaction dynamics underlying our conversations.

Save The Date! “Own The Room” and Up Your Game

It’s an honor and a privilege to work alongside some of the most talented coaches in the world, and I’m thrilled to invite you to our San Francisco public event on May 19th, 2017!

Why 9 out of 10 Conversations Fall Short (and what to do about it)

According to The Creating WE Institute, 35 years of research tells us that most of our conversations are missing the mark and falling short.  Not encouraging, right?  What does “falling short” even mean? Something I’ve always been fascinated with is how some people can be incredibly sensitive to how their words and actions impact others and how some people are completely blind to the fact that they even have an effect at all. Insert the emoji. It’s really easy to misinterpret a text – the subtle cues of tone and body language are absent so we often misread the message. Faces and images help convey our intention and mind our impact without the immediate feedback we’d get in live conversation. I joke that my husband and I are on two different planets when it comes to texting; his style is almost entirely robotic, while I’m

This Miracle Question Replaces Confusion With Clarity

These things might seem unrelated, but imagine for a second what it feels like to: Be stuck in a gut-wrenching dilemma. Have a hard time speaking up or saying no to someone. Be miserable in a relationship because you’re conflicted. Continually disappoint yourself for failing to follow through on something that’s really important. Although these examples might appear dissimilar, they are all scenarios that cause anxiety. Think of EVERYTHING in your life that gives you anxiety… whether it’s a relationship, a deliverable, an idea, or a remodel that’s taking longer than planned. I’ll tell you right now it’s your frame of unintended focus that’s coloring your situation with distress. All you need to do is to wake up to what it is. What do I mean? Every time you find yourself in any bit of discomfort regarding ANY situation, person, thing, or idea – ask yourself this: