Facilitate a free flow of ideas, foster healthy debate, and produce wildly better outcomes. Learn the art and science of trust.

You probably get that on some level, either explicit or implicit, the quality of your life and work is commensurate to the quality of your interpersonal relationships. But news flash – we don’t have to like each other to have solid high-quality interactions.

We need TRUST. Trust isn’t an emotion, and we don’t achieve it through luck. We achieve it by communicating with each other.

“The quality of our culture depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations!”
- Judith E. Glaser, Founder of Conversational Intelligence®

Building trust company harvard study


Trust is a practice.

If you feel your team, organization, or community within which you operate has a lot of room for improvement, chances are you’re existing in an environment of low trust.  

This program is for you or your team if:

  • People don’t speak up, aren’t being honest, and they don’t take risks.
  • You’re experiencing a low level of engagement and morale.
  • Team members protect their ideas and withhold information.
  • People aren’t feeling heard or acknowledged.
  • Retention has become a problem.

The negative effects of low trust go beyond not feeling good. Trust is the oil that keeps the machine working. Without it creativity is dampened, risks aren’t taken, innovation is hindered, and people don’t show up.


Let’s Talk
Conversational Intelligence communication workshop CA


In this customizable workshop (two-hour, half-day, full-day, or multiple-day), we go under the hood of conversations and deconstruct the science and practice of our interactions to understand the neurological and psychological impact of our verbal and non-verbal practices. By increasing our awareness of how conversation works, we can positively shape our neural pathways to consistently create higher-quality and more effective conversations and sustain a psychologically safe environment of high trust.

Using the framework of Conversational Intelligence®, a field that combines the worlds of neuroscience, language, and leadership, participants will come to understand what trust really is, how trust changes reality, and what they need to do to consistently practice high-quality, high-impact communication.

Participants will leave understanding it’s only with the currency of trust that we truly collaborate, create, and innovate our best ideas, experiences, and realities. Participants will walk away empowered to create and sustain trust with others and ensure mutual success.

(Trust assessments measuring conversational practices/behaviors that create or erode trust are available as a part of a workshop program, inquire for more information.)

Customize This Workshop
Communication keynote speaker expert SF


“Trust is Your Currency, Communication is Everything”

Trust is everything. It’s the ultimate currency. Without “trust,” the needle doesn’t truly move. Growing and sustaining the currency of trust within our working relationships is foundational for inspiring excellence within ourselves and others. 

In this keynote, Amy details the neurobiological and psychological reasons why this is true. Trust doesn’t happen on its own, by accident, or because “we all like each other.” Trust is a science, an art and a practice of Conversational Intelligence® (C-IQ). Amy will demystify the combined worlds of neuroscience, language, and leadership to make the invisible visible in high trust workplace interactions. We will introduce participants to listening, speaking, and asking frameworks that lead to a culture of high trust, making the wellspring of potential in others accessible.

Customize This Keynote For Your Event
executive coach Amy Eliza Wong Always on Purpose

1:1 Intensive

Increase your Conversational Intelligence® (C-IQ)

You’re at the point where you want to take responsibility for the quality of your interactions and the culture around you. 

You’re ready to make the invisible visible in your ability to create strong trusted partnerships with others.

You get that if you could sustain trust in all your relationships, you could do anything. 

Trust is created in how we communicate with each other. In our partnership to increase your C-IQ, we will uncover all your conversational blind spots and practice the differences in our listening, speaking, and asking that either create or erode psychological safety. You will learn tools for practicing care, courage and candor in your working relationships, practices for giving and receiving powerful and effective feedback, and frameworks to demystify and operationalize the process to create strong partnerships with anyone. 

This 4-month 1:1 intensive is for you if any one of these rings true:

  • You want to proactively take your ability to relate and partner with others to the next level.
  • You’re getting feedback that you need to connect with others more effectively.
  • You’re at a loss for how to get others to speak up and be more engaged.
  • Feedback about your impact on others, or how others perceive you, is confusing to you.
  • You want to work on your ability to connect with others but you don’t know how.
  • You’re not sure how to manage the different personalities styles around you and it’s costing you productivity.
  • You’d like to learn how to trust others, and be trusted in turn.

In our partnership, I will conduct various 360 TRUST assessments to measure your ability to create trust and safety with others. You will have an objective read-out of your conversational practices that map to the 5 dimensions of TRUST and learn tools to ensure that your impact is congruent with your intention in all of your communication.

You will walk away with a wildly different definition of trust and the confidence to be able to connect with anyone for any reason, authentically. You will learn the art and science of keeping others engaged, open and generative. You will master the art of evolving I-centric conversational practices to We-centric partnering. 

Some of Amy’s Clients

Client logo- Berkley
FB testimonial
Client logo- linkedin
Signal Fire

See How AoP can Help Your Team Overcome Leadership and Communication Challenges.

+1 (415) 234-0848